Support Hub
Partner Support Center
Find answers to common operational questions or submit a priority ticket to the admin team.
Frequently Asked Questions
How do platform fees and payouts work?
DivorceConnect India operates on a transparent commission model:
- Commission Structure: 15% per consultation (deducted from client payments)
- Escrow System: Client payments are held in secure escrow for 48 hours post-consultation
- Automated Clearing: Funds are transferred automatically after the review window
- Withdrawal: Payouts occur weekly on Fridays
How do I handle a no-show client?
Our platform protects your time with clear no-show policies:
- 15-Minute Grace Period: Clients have 15 minutes to join
- Auto-Cancellation: The consultation is marked as No-Show after 15 minutes
- Dispute Process: File a dispute claim with screenshots of wait time evidence
How do I update my legal credentials or Bar Council ID?
Keeping your credentials current is essential for trust and compliance:
- Profile Settings: Go to Settings → Professional Credentials
- Upload Documents: Re-upload your latest Bar Council registration certificate
- Verification Queue: Updated documents are reviewed within 24 hours
How do I pause my profile if I'm on vacation?
Take a break without losing your professional standing:
- Pause Feature: Navigate to Profile Settings → Availability
- Set Dates: Select your vacation start and end dates
- Client Visibility: Your profile is hidden during this period
Submit a Priority Ticket
Our partner support team typically responds within 2 hours.